Case history

The Laboratorio Valdès, founded in 1975, was the first private facility in Sardinia to deal with histology and cytology diagnostics. Today is a complete multi-purpose structure, involved on prevention, clinical diagnostics, instrumental and laboratory, microbiology, histopathology and occupational medicine with 40,000 patients each year (EAS).

IRCCS San Raffaele Hospital is a clinical-scientific university of international importance for highly specialized on many important diseases. In 2014 it was carried out a total of about 35,000 surgeries, 50,950 admissions, 895,000 outpatient and more than 63,500 ER visit. The San Raffaele Hospital is an Emergency Centre for High Specialty (EAS).

The main objectives of the Vimercate Hospital were to either reduce the waiting time for users to access to the counters by increasing the level of service provided by an optimization of the flows, both to lighten the workload of the operators thanks to alternative tools that would allow user to perform some services on their own.

In conjunction with the expansion of the facility and the renovation of the entire information system, the University Hospital Careggi felt the need to create a tool of reception and expectations management in order to minimize the inefficiencies caused by the extend waiting times at Laboratories. The aim was twofold, optimize the flow management of users queuing at the counters and provide patients the ability to reset the time lost in waiting their turn through the web booking.

ULSS 6 in Vicenza had the objective of eliminating one of the most burdensome problems of the samples withdrawals surgery (e.g. bood samples): long queues every morning with hour long wait, in some cases standing, amidst nervousness among patients and operators. Therefore the object of Artexe solution has been to orderly redistribute the afflux of patients throughout the opening hours of the surgery, so that the necessary time for performing the service is reduced, lowering the build-up of queues in the waiting rooms.

In conjunction with the opening of the new Ospedale di Giorno, a new five-story building fully dedicated to outpatient, multidisciplinary day care and pediatric day hospital, the Institute has felt the need to implement a new reception model in the entire structure, in view of the centrality of the child and his family. The goal was to be supported by a technologically advanced solution for the reception and wait management in the Ospedale di Giorno clinics, where effective and efficient routes for the entire organization are generated.

The objective of ULSS Arzigano was to improve the interface between ER department and users, through better communication, clarity, information and comfort. Artexe, after a careful analysis of the context and a profound evaluation with the head physician, centered the target to the point that the solution received a mention at the Premio Innovazione Ict in Sanità 2013 in the category "Digital Services for Citizens".

With the opening of the new Ospedale Sant’Anna it was necessary to implement a reception system in order to manage queues at surgeries front desk, and to better guide the patients inside the new structure.

With the opening of the new hospital the objective was to centralize the receptive and orienteering services within the structure, in order to manage on a single platform waiting lines at Front Desk, Surgeries, exams and Emergency Room, while monitoring the service quality and adapting operations accordingly with the new organizational model.