The Hospital of Desio and Vimercate, composed of five hospitals, is integrated within the regional health system, exercising its functions of diagnosis, treatment and rehabilitation, with the aim of contributing to the improvement of the health status of the population, to develop research and training. The new hospital of Vimercate, real jewel of the company, designed by the architect Mario Botta and built in just three years, spread over three floors above ground and two underground, with a total area of 113,000 square meters, it is open to the public since October 2010.
Architecture, technology and organization are all aimed to put the patient at the center of the logistic, diagnostic and therapeutic routes; for this reason the assistance is organized according to the intensity of care. The structure is considered among the 7 Italian hospitals more computerized and in 2014 HIMMS Europe has awarded the level 6 (on a scale from 0 to 7), as regards the digitization.
The main objectives of the Vimercate Hospital were to either reduce the waiting time for users to access to the counters by increasing the level of service provided by an optimization of the flows, both to lighten the workload of the operators thanks to alternative tools that would allow user to perform some services on their own.
In the entrance of the structure have been realized two SELF SERVICE AREAS composed of 7 Totem that simplify and accelerate the procedures for RESERVATION, PRESS REPORTS AND PAYMENTS with ATM card and credit card. After selecting the desired service and entered Service Chart into the card reader, in a few simple steps it’s possible to complete the desired operation avoiding unnecessary waiting at the counters. Instructions are provided with simple movies that guide the user through all stages of the process. Totems reduce the workload for the front end thus improving the productivity of the structure, also resets the waiting time of users who use it. Any Artexe solution is provided with connectors with web services in order to be able to interface with the different systems within the hospital.
Just a few months after installation the results are more than encouraging: over 500 reports distributed every day, 15,000 payments and 7,500 reservations per year, 8,000 hours per year of waiting time saved from citizens, reduction of more than 10% of requests made at the counters.