Patient Experience
More services and efficiency
with
the digital Patient Journey
Greater efficiency in the booking processes for services, access, and waiting in the healthcare facilities
Assessing Patient Needs and Healthcare Organizational Needs
Ensure that individuals are central to their healthcare experience by navigating services more effectively through the use of kiosks, smartphones, and PCs.
We begin by analyzing patient pathways across different levels of care and treatment. After examining “as-is” scenarios, we identify the optimal configuration of our solutions to enhance services and overall efficiency within the healthcare facility.
This approach helps reduce waiting times, minimize resource wastage, and supports the work of medical, organizational, and administrative staff.
Communicating Throughout the Care Pathway
Artexe software continually enhances the overall management of the patient experience throughout the entire care pathway: before, by sending appointment reminders and preparation instructions; during, by guiding patients through the facility; and after, by sending notifications on how to collect test results.
Offering a Phygital Ecosystem of Solutions
The Kiosk24/7 totems (for queue management and multifunction), Digital Signage systems, and ZeroCoda® applications, supported by MR-You®, enable more efficient management of the patient experience in every aspect, tailored to each user’s familiarity with electronic tools. This includes advanced digital totems for downloading clinical test results via USB or print, navigation instructions within facilities, and the ability to manage bookings and appointments via smartphone.
MR-You® is a phygital platform that optimizes every aspect of patient interactions, including access to facilities, movements, and contacts. It encompasses state-of-the-art hardware, software, and ongoing service maintenance. This allows healthcare facilities to have all the necessary data to reorganize resources, streamline processes, reduce costs, and develop better services, thereby enhancing the perceived value of their offerings.
The range of Kiosk24/7 includes multifunction totems equipped with various features for self-service management of check-in, receipt of reports, and payments. They are designed to be intuitive, user-friendly, clear even for inexperienced users, and capable of providing an excellent user experience.
The ZeroCoda® application simplifies interactions with patients by providing a dedicated communication area that serves as a single, reliable, and intuitive access point, always reachable through secure and immediate booking systems.
