More services
and efficiency with
the digital Patient Journey
INFORMATION AND CARE FOR PATIENTS.
Understanding the needs of patients and of the facilities. Implement systems where people can take charge of their Interaction with healthcare, learning to make the most of its services, using mobile devices, PC and our Digital Kiosks. Our starting point is a study of the patient journey through the different levels of care and treatment. After surveying the actual situation, we create smart digital systems that improve services and overall efficiency of the healthcare facilities, that reduce waiting times and resource waste, which will ultimately help the work of medical, organizational and administration staff.
PATIENTS, PHYSICIANS, PARAMEDICS... PEOPLE RELATING TO PEOPLE
Our view is that patients are first of all people who build relationships with other people: physicians, paramedics, clerical staff... This approach allows us to focus our attention on the matters that truly improve process management, that deliver more satisfactory results for everyone, that improve service quality, reduce time and cut waste.
DIGITAL SOLUTIONS THAT HELP PATIENTS AND ACCOMPANYING PERSONS.
Artexe software is designed to constantly improve the overall management of the Interaction with patients, not only with regards to visits or cures but also:
before (e.g. preparing patients for tests or admission to hospital);
during (informing and guiding relatives around the facilities);
after (sending instructions on how to collect test results, helping with recovery, increasing awareness of individuals for prevention).
before (e.g. preparing patients for tests or admission to hospital);
during (informing and guiding relatives around the facilities);
after (sending instructions on how to collect test results, helping with recovery, increasing awareness of individuals for prevention).
EFFICIENT CONTACT POINTS WITH ADVANCED TECHNOLOGY
Our digital kiosks “Kiosk24/7”, Digital Signage systems, Zerocoda and Smartcall applications supplied by Mr-You make Patient Journey management more efficient in every respect and in accordance with each person's familiarity with the use of electronic instruments. From advanced digital kiosks for printing out or downloading test results on a USB stick, to directions around the facilities, to the possibility of managing bookings and appointments via smartphone.
Case Study
LABORATORIO ANALISI VALDES: a success story in HealthCare
The Laboratorio Valdès, founded in 1975, was the first private facility in Sardinia to deal with histology and cytology diagnostics. Today is a complete multi-purpose structure, involved on prevention, clinical diagnostics, instrumental and laboratory, microbiology, histopathology and occupational medicine with 40,000 patients each year (EAS).The Laboratorio Valdès, founded in 1975, was the first private facility in Sardinia to deal with histology and cytology diagnostics. Today is a complete multi-purpose structure, involved on prevention, clinical diagnostics, instrumental and laboratory, microbiology, histopathology and occupational medicine with 40,000 patients each year (EAS).SAN RAFFAELE HOSPITAL: New Cancer surgery management
IRCCS San Raffaele Hospital is a clinical-scientific university of international importance for highly specialized on many important diseases. In 2014 it was carried out a total of about 35,000 surgeries, 50,950 admissions, 895,000 outpatient and more than 63,500 ER visit. The San Raffaele Hospital is an Emergency Centre for High Specialty (EAS).IRCCS San Raffaele Hospital is a clinical-scientific university of international importance for highly specialized on many important diseases. In 2014 it was carried out a total of about 35,000 surgeries, 50,950 admissions, 895,000 outpatient and more than 63,500 ER visit. The San Raffaele Hospital is an Emergency Centre for High Specialty (EAS).A.O. Desio Vimercate: Self-Service 24h Totem
The main objectives of the Vimercate Hospital were to either reduce the waiting time for users to access to the counters by increasing the level of service provided by an optimization of the flows, both to lighten the workload of the operators thanks to alternative tools that would allow user to perform some services on their own.The main objectives of the Vimercate Hospital were to either reduce the waiting time for users to access to the counters by increasing the level of service provided by an optimization of the flows, both to lighten the workload of the operators thanks to alternative tools that would allow user to perform some services on their own.